Scroll below to view our FAQs.
Or start your Video Visit with a Board-Certified provider now!
Start Video Visit
What are your Operating Hours?
Open daily Monday-Friday 7am-10pm and Saturday-Sunday 1pm-5pm. Closed daily for lunch 11am-12pm.
What is telemedicine?
Telemedicine is the use of technology to electronically exchange medical information and provide medical services to patients wherever they are. Intellectual Care's goal is to connect patients to their own Family Doctor for the most effective telemedicine experience possible.
How does this work?
Sign Up and Pay. Tell us what is wrong. Video chat with your provider.
Can I file to my insurance?
Yes, you may file to your insurance. However, if you have a high deductible or are uninsured, you can always refer to our cash prices.
Are there any additional charges?
Only if you are referred to be seen in-person may there be additional charges. However, Satellite Med applies your online payment to your in-person visit, so you won't be billed twice!
Can I get antibiotics via Intellectual Care?
Yes; however, antibiotics aren't always the right treatment. Antibiotics fight bacterial infections in your body, but they do not treat viral infections. If the provider believes your symptoms to be viral in nature, they may choose a treatment plan that includes over-the-counter (OTC) symptom relief. Ask about putting your antibiotic on hold at the pharmacy of your choosing if your symptoms do not improve!
What is your Refund Policy?
If you receive a diagnosis from our providers, you will not receive a refund. If you are referred to be seen in-person, your online filing fee will be applied to your in-person visit. However, if your call is not completed AND you do not receive a diagnosis, we will gladly refund your filing fee.